Cancellation & Return Policy
In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Once you place the order, such order can be cancelled from your end before the shipping is undertaken to the destination. Once the request of cancellation for ready for shipping product is received by us, we make sure to refund the amount through the same mode of payment within 10 working days. In case of cancellation pre dispatch a cancellation fees of 2% will be levid and balance 98% will be refunded back to the account.
We do not accept any return or replacement after the delivery of the diamonds or jewellery.
If you have further doubts, then our Sonani Jewels team will be happy to assist you by email or call.
Cancellation request can be raised by informing our team via email or call.