Privacy Policy

Privacy Policy:

Welcome to Sonani Jewels. This Privacy Policy outlines how Sonani Jewels collects, uses, and protects the personal information of users on our website. Please note that this Privacy Policy is subject to change without prior notice, and it is your responsibility to review it regularly.

By accessing or using our website, you agree to accept the terms of this Privacy Policy, as well as the Terms of Use of our website. This Privacy Policy applies to all users, including those who visit our website without conducting transactions and those who are registered users.

All the website contents, including text, site design, logos and data provided in the software, graphics and audios, videos, icons, images etc., are wholly owned by the company.

Personal Information Collected

When you accept this Privacy Policy, you authorize Sonani Jewels to collect, store, and     use the information provided by you on our website. The information we collect includes:

a.Information provided by you: This includes your name, address, contact number, email ID, chat history, and any other information you provide through emails or other communication channels.

b.Information collected through cookies: We use cookies to enhance your browsing experience and record various aspects of your visit. This information does not include personal information for external use.

c.Other information: We may collect your IP address, server details, web browser and operating system information, and the date, time, and location of your access to our website.

Use of Cookies

Cookies are small files stored by your browser on your computer. Sonani Jewels uses cookies to improve your browsing experience and provide uninterrupted service. We may also use Google Analytics features, which collect anonymous information for statistical analysis and marketing purposes. You can opt-out of Google Analytics for Display Advertising and customize your ad preferences through the Ads Settings.

Protection of Children's Privacy

Sonani Jewels does not target or knowingly collect personal information from children. Our services are not intended for children, and we do not sell products to children.

Children can wear and use the jewellery but they cannot purchase it.

Use and Sharing of Personal Information

Sonani Jewels owns all the information collected through our website. We may use your personal information for the following purposes:

a.Contacting you: We may use your information to communicate with you regarding our website, news, and updates related to our services.

b.Monitoring and improving our services: We may analyze user data to enhance our website, track visitor numbers, and understand geographical locations.

c.Special offers and marketing: We may send you emails about special offers, promotions, or updates. You can choose to unsubscribe from these communications at any time.

d.Third-party access: In order to fulfill your orders and provide our services, we may share your information with third-party vendors such as courier companies, credit card processors, and vendors. We do not allow unauthorized parties to use your information.

e. Legal obligations: We may disclose your personal information to comply with subpoenas, court orders, or other legal processes, without prior notice to you. Unauthorized use of data downloaded for commercial purposes, passing the information contained in the website to third parties unauthorized, or any other use for which specific permission has not been obtained from the company will invite strict disciplinary and legal action.

f.Non-personal information sharing: We may share aggregated demographic and usage statistics with sponsors, advertisers, or other third parties. These parties will not have access to your personal information.

g. Transactions terms and conditions: The user is fully responsible for any transactions entered into using the password allotted to him. Sonani Jewels is not responsible for any consequences arising out of unauthorized use of the password allotted. User is therefore advised to ensure that password is properly protected and not allowed to get into unauthorized hands.

h. KYC: compliance is a must before the completion of the sale.

i. Intellectual Property Rights: The unique designs of jewelry or stones are design patented. Any unauthorized copying of designs without prior permission/license of the proprietor shall amount to legal violation of intellectual property rights of the proprietors and shall be liable for penalty as per The Patents Act, 1970 and The Designs Act, 2000 of India.

Product description and weight variation:

Sonani Jewels is dedicated to providing our customers with accurate product information and exceptional service. We strive to present our jewellery items, available for purchase on sonanijewels.com, as faithfully as possible. However, please note that there is a probability tending to 0.05 variation in colour, texture, and details may occur due to individual computer monitor settings and limitations. Therefore, we cannot guarantee that the product displayed on your screen will precisely reflect its true colours, textures, and details.

Additionally, while we make every effort to ensure the accuracy and completeness of our product descriptions and other content, Sonani Jewels do not warrant that all information is entirely error-free or up-to-date. In the rare event that an item is incorrectly priced, we reserve the right to refuse the sale of that item. If a pricing error is discovered after payment has been processed, we retain the right to cancel the transaction and provide a full refund.

To address potential variations in product weight, we have implemented the following policies:

Weight Variation: The final product’s weight may differ from the weight stated on our website. In such cases, any additional or reduced weight will be subject to an appropriate adjustment in price.

Gold Weight Variation: For products that are not classified as Ready to Ship, the actual gold weight may vary from the weight specified in the product description. 

We want our customers to have complete confidence in their purchases from Sonani Jewels. Therefore, if a product received by the customer does not match the description provided, the sole remedy available is to return the product in unused condition.

By shopping with Sonani Jewels, customers acknowledge and accept the potential for variations in product weight and understand the corresponding adjustment in price. We appreciate your understanding and continued support. Should you have any further questions or concerns, please do not hesitate to contact our customer service team.

External Links

Our website may contain links to other websites. Once you leave our website, this Privacy Policy no longer applies, and you will be subject to the privacy policy of the respective website or mobile application.

Changes to the Privacy Policy

Sonani Jewels reserves the right to modify, add, or delete portions of this Privacy Policy at any time, at our sole discretion. By using our website, you agree to these changes.

Contact Information

If you have any questions or concerns about this Privacy Policy, please feel free to contact us through our website or write to us at the following address:

SONANI JEWELS, PLOT NO. 113-114, RJD TEXTILE PARK, ICHHAPOR, SURAT 394510

Email: sales@sonanijewels.com Phone: (+91) 99090 03578

Operating Hours: 9.30am to 6.30pm (all working days)

Grievance Related Queries:

If you have unresolved issues, please contact our grievance desk at sales@sonanijewels.com 

If you have not received a satisfactory resolution through sales@sonanijewels.com , please reach out to our grievance desk for further assistance.