We understand that sometimes things don't work out as planned, and that's why we're here to make the exchange process as easy and hassle-free as possible. Our policy ensures that you can exchange your purchase for another item that better suits your needs. Read on for more information on how our exchange policy works.
To initiate an exchange, we kindly request that you meet the following criteria:
The product must be in its original state.
The original or a copy of the invoice must be presented.
The product certificate must be provided.
The individual seeking to effectuate the exchange must furnish valid government-issued identification proof.
Lifetime Exchange Process:
With our Lifetime Exchange Policy, you can swap any product on our website.
We'll adjust the values of the exchanged product after deductions towards making charges and discounts against your new product/s ordered.
You'll get 100% net weight of gold calculated at current market rates and 90% of the diamond value at current market rates.
Our Quality Assurance team will make the final decision.
If you don't have original certificates, pay a nominal fee of 1000 Rs to get an exchange.
The value is exclusive of GST and approval will be provided within 10 working days after a quality check.
If you purchased Jewellery on EMI, it will be eligible after full payments or all due payments only.
Customers have to pay the extra shipping charges for logistics reasons.
Lastly, please be informed that these features are not available in international orders due to customs and logistics reasons.
Hop on to explore the dazzling world of Lab-Grown Diamonds!