Lifetime Free Cleaning: Customers can avail of lifetime free cleaning for their jewellery.
Jewellery Delivery: Customers are required to send their jewellery to our premises for the cleaning process.
Logistic Charges: Customers are responsible for bearing the logistics charges associated with sending the jewellery.
Cleaning Request: To initiate the jewellery cleaning process, customers can email us for more details and instructions.
We take great pride in providing exceptional customer service and want you to be fully satisfied with your purchase. That's why we offer a comprehensive resizing and repair policy to ensure that your jewellery always fits perfectly and is in top-notch condition.
We offer free resizing for most of our designs, except for a few that cannot be resized due to design limitations. If your ring can be resized, we'll happily resize it for you free of charge! In case of higher charges, we'll email you for confirmation before proceeding.
If for any reason, your jewellery needs to be repaired, our expert craftsmen will repair or replace it for you. The charges for repair/replacement will be determined by the company on a case-by-case basis.
Please note that customers will need to pay for shipping charges for resizing and repairing services.
Please note that resizing and repair services are not available for international orders due to customs and logistical reasons.
We take pride in providing our customers with exceptional service and high-quality products. Should you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We're here to help!