- The Sonani Jewellery Certificate is issued with every jewellery purchase and serves as an official record of the jewellery’s specifications, including diamond details and metal information.
- Customers are required to present the original certificate at the time of any return, exchange, or buyback request to verify the authenticity and specifications of the jewellery.
- Each certificate carries a unique identification number linked to the specific jewellery piece, ensuring traceability and authentication within the Sonani Jewels system.
- In case of exchange or buyback, the jewellery will be inspected and verified against the details mentioned in the certificate before processing the request.
- Loss, damage, or absence of the certificate may affect eligibility for return, exchange, or buyback services. Certificate re-verification or re-issuance charges may be applicable for authentication purposes.
- Sonani Jewels reserves the right to verify the certificate and the physical condition of the jewellery before approving any service request.
- Any alteration, modification, or damage to the jewellery after purchase may impact the eligibility for exchange or buyback.
- Sonani Jewels reserves the right to update or modify the terms and conditions related to certification and service policies when required.